Frequently asked questions

What are hair extensions?

This is adding hair to your own hair by means of fusion (strand by strand), weaving, braiding, bonding, clips and more. There are many variations to all of these techniques and stylists call these by different names. I will be educating you on the most popular terms. Extensions are usually applied by a stylist but many customers are doing this at home. Human hair extensions can be cut, curled and styled.

I don’t know what color of hair I should get, can you help?

Please refer to our color guide for samples of hair colors to help you choose the best match for your hair. If you have further questions, you can contact us directly through “Contact Us”. Upload of a photo of yourself and we will do our best to match our colors to your hair.

I don’t know what length of hair to get, can you help?

Please refer to our length guide for general hair length information. All lengths are approximate based on individual height, if you have questions about specific length order, please “Contact Us”

Can I color my hair extensions?

You may freely color the extensions within the same color family. Bleaching the hair is not recommended and should only be done by a professional colorist.

Can I cut my hair extensions?

Yes, you can cut your hair extensions to any desired length.

Will the extensions grow out?

Hair extensions do not grow out on their own. If they are permanently attached to your hair, they will grow out at the same pace as your natural hair does.

How are Hair Extensions Applied?

Weaving - This is a process which you create a corn row or track around the head and close to the scalp. Extension hair is sewn on the tracks. Your own hair lays over the tracks for a natural look. Bonding - This is the easiest method. A bonding glue is applied onto the weft of the extension hair and then applied at the root of your hair. This is a temporary method. We sell bonding glue and remover. Clip ins - Clips have been sewn onto human extensions hair. You may clip these in and out yourself. Clips can be purchased from us and sewn on a ¼ pound of hair yourself or you may order Beautiful clip in extensions made by Raquel Welch already done. Mini-Links - This method uses no glue, no heat, no remover and also no damage to the hair. Small circular links are used. Your own hair is pulled through in small pieces with a tool that looks like a crochet hook then the pre tipped hair is put inside the link and it is squeezed tight. To remove use pinchers to open the link. Fusion, Strand by Strand, or Pre-Tipped Hair - This is a process done strand by strand in small sections. Using heated adhesive sticks and glue gun made for hair extensions, extension hair is added directly to your own hair. Hair can be bought already cut, weft removed and pre tipped with adhesive, a purging tool is used to warm the adhesive and apply it to your hair. Your hair lies over the top for a natural look.

This is my first time. What do I do?

Choose whether you want to apply them yourself or have a professional put them in. Choose the color that matches your own hair, a length and curl pattern. There are 2 methods that can be done by your self: clip ins and bonding. This also depends on how skilled you are doing your own hair. You may want help from a friend. All other methods need a professional or someone who is skilled with this. You may also take your new hair to an extensionist to have hair added. The most important part of hair extensions is the right hair. By purchasing the hair yourself, you are in charge of this very important decision and will save money.

What color should I choose?

When choosing a color to match your own hair, choose a color that matches your hair from the middle to the ends. Never buy hair the color of your out growth as that is always darker. The blending of your hair on the bottom part is most important.

How much hair do I need?

Each person is different depending on how thick the hair is wanted, where it is being placed, head size, how it is being applied, styled or cut etc. Since we cannot do a face to face consultation this is a guide only. If possible see a professional for guidance. For partial weaves: 1-2 tracks one package should suffice For full weaves: 3 tracks or more 2 or more packages are recommended depending on the length you wish to achieve. You may need more hair if: Choosing straight hair since it lays flatter. Choosing 22” or longer since you get more hair in length versus width and fullness. Your hair is thick, you have heavy layers or a bob cut.

What is a weft?

Strands of hair which have been sewn along one edge to create a line of hair.

What is the difference between regular weft and micro thin hand tied weft?

Hand Tied: The wefts have been pre-cut to approximately 10 inch pieces and have been sewn by hand to make the smallest wefting possible for the most invisible look. Pieces should not be cut or they will unravel. The smallness of the Hand tied weft is great for weaving. Hand tied hair can be cut from the weft to use for fusions. Regular weft: this hair is not cut into pieces but is one continuous weft that can be cut. The weft is slightly larger than the hand tied. Hint: To help against shedding after you cut the weft add some bonding glue on the edges.

How many pieces come with the hand tied?

Hair is measured by the ¼ pound. These pieces (approximately 10 inch) are hand sewn so the amount of hair in each piece can differ. How many pieces you receive also depends on the length you choose. You will get more pieces with 14-inch hair than you would 22-inch hair.

Will extensions damage my hair?

Extensions should not damage your hair if properly cared for and maintained. You must be careful brushing. If you have a tangle, hold the hair while you brush it especially if your hair is fragile. Have them redone about every 6 weeks.

Can I swim and go in the ocean?

You may go in swimming pools and hot tubs. Wash hair right after swimming. Avoid getting hair in salt water as the salt can take all the moisture out of the hair and it tangle. Never braid your hair and go in salt water. It is best to wear it down. Use our leave in detangler and glossifier after swimming.

Will anyone know I am wearing them?

No one should be able to tell. Choosing the right color and curl pattern is important. With the right application you will know they are there but no one else will.

How long will my hair last?

There are many factors. First you want to buy the very best Remy hair, use the right hair care products and care for it properly so they will last longer. The best hair will tangle less and not shed as much. All human hair sold for hair extensions are processed and sterilized, colored, sometimes permed and is not raw hair, it does not have the natural oils your own hair does and dries out and thins from brushing over time. Even the best hair need to be replaced. Each person is different, depending on climate, water, products used, care for the hair, brushing, using blow dryers and hot irons, how it was applied, swimming, how often washed, etc. Due to all these factors no one can give an exact amount of days hair will last. Companies that do this are misleading as each person has different circumstances. They can last for many months or be easily ruined if not cared for properly.

Should I choose straight or wavy hair?

Straight extensions are nice for straight styles that you do not wish to have much curl. Body wave extensions are so versatile because they can be worn straight or curled. They are fuller due to the wave. Whatever you choose, try to match your natural hair texture to the ones of extensions.

Can I wash my hair extensions?

If your extensions are attached to your head, go ahead and wash them as you would your own hair. Lather hair gently and work the shampoo down the hair. If your extensions are on clips, you can wash them in warm water in your bathroom sink. Once again, the key is to be gentle and avoid any pulling. If you style your hair extensions often with flat and curling irons, the extension ends might get dry and may even split. To keep your hair moisturized and healthy, I recommend applying leave in conditioner or oil treatments to the hair once a week.

How do I care for my hair extensions?

Brush, Brush, Brush! Make sure you do not let your wefts tangle or matt, always brush your extensions. Keep one hand on the seam of the weft and brush with the other, this way you will avoid any unnecessary shedding of the weft.

Can I straighten hair extensions?

Yes. You can straighten, blow-dry, curl, and style human hair extensions, just as you would your own hair.

What products should I use for my hair extensions?

Always use a protective heat serum or spray to prevent heat damage. At bedtime, braid hair into a braid to prevent tangling and matting at the root area. A satin pillow helps to keep curled styles fresher for the next day.

What styling tools can I use on hair extensions?

The Hair Shop carries only 100% human hair, so you can use any styling tools that you choose. Try to use conditioning ionic ceramic heat styling tools whenever possible. Always do a test curl first, and use the lowest temperature level that is effective. Overuse of curling irons, flat irons and blow dryers a will shorten the life of human hair extensions.

My hair has streaks, can you match extensions to them?

Yes, we sell many streaks combinations; any item with a double color in our store is a set of extensions with a highlight color and a low light color.

My hair is really short, can I get hair extensions?

Yes, depending on how short it is, you can get extensions. For weaves 4 inches of length is required to make a braid. For bonding, fusion, or clip-ins 2 inches of growth is required.

What is Remy Hair?

Remy hair means all cuticles are facing in the same direction. This is what prevents the hair from tangling and shedding. This hair is one of the highest quality on the market thus it is one of the most expensive. Full cuticle layer of the hair is intact, which is what makes it last longer and look more lustrous wash after wash. The term is being heavily abused in the market, but at The Hair Shop, we stand by our quality and guarantee that the products are as advertised.

Have your hair extensions been tested on animals?

Absolutely not! The Hair Shop is strictly against any animal testing.

Does your hair have any animal hairs mixed in?

Absolutely not! The Hair Shop is strictly against any animal hair farming.

Where does your hair come from?

Most of our hair is sourced from Indian Temples; the hair comes most often from people who have had their heads shaved for religious purposes.

Do you use slave labor to make your products?

Absolutely not! We strictly prohibit any child labor or labor abuse in sourcing factories.

What is double drawn hair?

Single drawn is of a slightly lower quality than double-drawn hair. The hairs will have up to a 2" difference in the tips; that is, some hairs will be up to 2" shorter than their original lengths. Double drawn hair is similar to Remy double drawn wefts in that all hairs are the same length. Three qualities are designated: * Quality A: consists of tangle-free non-remy hair with the cuticles shaved off or smoothened out. The entire weft consists of hairs of the same length, with no short hair. This is a premium quality weft. * Quality B: the next quality in wefts made up of non-remy hair. They are also tangle-free and have their cuticles removed. They are made up of special double drawn hair, with hair length of two inch difference, with no short hair. * Quality C: the final quality of wefts, made up of tangle free non-remy hair. The cuticles are again removed and the hair used is single drawn. This makes the entire weft have hairs of different length.

How Do I Make a Return?

You must contact us first at info@gohairshop.com within the 7 day Day Return Period. All items must be shipped back unopened in its original packaging and the packaging must not be defaced in any way or a return will not be issued. We will then provide you with our return address. Opened merchandise will not be refunded.

What is your return and exchange policy?

You have the right to return your product for a refund provided within 7 business days from the day on which you receive the goods. Also, hair extensions are a hygiene sensitive product, once the seal has been broken or the extensions taken out of the package they will be deemed exempt of refund or exchange.

May I Return items without contacting you?

No. You must contact us prior to sending your return. Please e-mail us at info@gohairshop.com to arrange a return or exchange.

Can I return my order if I have opened the hair package?

In the case of hair extensions your right to return is only valid if the hair extensions have not been removed from its original packaging are in their original brand new sealed condition and the tamper evident seal / guarantee void seal/packaging has not been tampered with.

Wrong item was shipped to me, what do I do?

If you require a new item due to shipping error it will be shipped to you from The Hair Shop free of charge. Merchandise must be received before a return can be granted. Return shipping, handling and insurance costs will be at the customer's expense.